BAS is a fairly complex piece of software, and it can be much harder to figure out than, for example, a video player or a text editor. Accordingly, users may have questions, and my task is to organize answers to them as quickly as possible.
Right now support is provided either for free on the forum or for a fee via email and skype. Free support works only thanks to experienced users. I am very grateful to the people who spend their time on this.
Paid support is provided to users of the premium version via email and skype, and there are several problems here. I will describe them, and a possible solution:
Problems.
Possible solution.
Users with the premium support package will still be able to contact support through a new page on the site. At the same time, on the new page they will need to describe their problem in detail and attach as much information as possible.
Users with the enterprise support package will be able to contact support via email, telegram, get a consultation much faster and on a larger number of questions. They are also provided with the fastest possible resolution of malfunctions that interfere with their work.
Page for collecting information.
What is included in the premium support package?
What is not included in the premium support package?
In plain language, the premium package will allow your problem to be solved, but for this you will need to put in a little effort, describe it well, and possibly wait for the solution until the current development cycle ends.
What is included in the enterprise support package?
What is not included in the enterprise support package?
By buying the enterprise package, you can be sure that BAS will work exactly as stated and you will always be able to get quality support on any questions related to BAS as quickly as possible. This package is more suitable for people who earn money with BAS.
What do I plan as a result?
I expect that income from the enterprise package will allow me to hire one of the forum users part-time for moderation, answering simple questions for premium package users, and forwarding complex ones to me.
If the income is higher, then I plan to expand the team with it, perhaps I will order additional modules for money from forum users.
If there is no income at all, then I will answer the questions of premium package users myself; the page for collecting additional information and the new conditions described above will allow me to do this on time.
When do the new changes take effect?
I plan to start in a month. Of course, all premium subscriptions bought before that time will be served on the same conditions on which they were bought, until the license expires. This means that if you bought premium for half a year before the changes, then you will also be able to use skype and email support in august and september, until the premium ends.
Many times forum users have suggested interesting ideas to me. So if you see a better solution to the problems described above, I am ready to listen; there is a whole month for this.